Return, Replacement & Refund Policy

(In accordance with Egyptian Consumer Protection Law No. 181 of 2018)

At Games 2 Egypt, we are committed to protecting consumer rights and complying with the Egyptian Consumer Protection Law. This policy explains your rights regarding returns, replacements, refunds, and warranties.

1. Right of Return (Within 30 Days)

In accordance with Egyptian Consumer Protection Law, customers have the right to return or replace products within 30 days from the date of receipt in the following cases:

• If the product is in its original condition, unused, and in original packaging.
• If the product is found to be factory defective or does not conform to the stated specifications.
• All original accessories, manuals, and packaging must be returned with the product.

2. Factory Defects & Non-Conforming Products

If a product has a manufacturing defect or does not match the specifications displayed on the product page:

• The customer has the right to replacement, repair, or refund according to the law.
• No additional charges shall apply to the customer for verified factory defects.
• The request must be submitted within 30 days from delivery.

3. Warranty Terms

• Some products sold on Games 2 Egypt include warranties of up to two (2) years, as stated clearly on the product page.
• Warranty coverage starts from the date of purchase.
• Warranty applies to manufacturing defects only.
• The warranty does not cover misuse, accidental damage, liquid damage, or unauthorized repairs.
• After the initial 30-day return period, warranty claims will be handled under the stated warranty terms.

4. Non-Returnable & Non-Refundable Items

As permitted under Egyptian law, the following items are non-refundable and non-returnable:

• Digital gift cards, digital codes, and electronically delivered products once delivered or revealed.
• Products damaged due to misuse, negligence, or improper handling.
• Products returned without original packaging or missing accessories (unless factory defective).

5. Refund Method & Processing

• Approved refunds will be issued using the original payment method whenever possible.
• Refund processing time depends on the payment provider and banking procedures.
• Delivery or shipping fees are non-refundable, unless the return is due to a verified defect or an error on our part.

6. How to Submit a Return or Complaint

To request a return, replacement, or warranty service, please contact our customer support team and provide:

• Order number
• Product name
• Reason for request
• Supporting images or videos (if applicable)

We are committed to responding and resolving complaints within the timeframes required by Egyptian consumer protection regulations.

7. Consumer Rights

This policy does not affect or limit any rights granted to consumers under Egyptian Consumer Protection Law No. 181 of 2018. In case of any dispute, the law shall prevail.