Branches & contact

The full branch list, with addresses and contact numbers, is on our Contact Us page. Branch details are also kept up to date on our social media channels, on each branch''s Google page, and through the voice service on 16280. One note: our Dubai branch is not operating at the moment.

Hours vary by branch and by location, and shopping-mall branches follow the mall timings. Rather than quote a single figure here that might not apply to the branch you want, check that branch''s Google page, or call 16280 and we will tell you.

16280. It reaches our customer service team, and it is also the fastest way to check an order, confirm whether an item is in a particular branch, or ask about hours.

Yes — message us on 01284316280. WhatsApp is useful when you need to send something visual: a photo of a fault, a screenshot of an error message, or a price you found elsewhere that you would like us to look at.

Write to [email protected]. Email suits cases with a paper trail — invoice requests, company tax invoice details, or anything where you want the exchange documented.

Often yes, and the team will help where the product type and its condition allow. There is a limit: new sealed discs cannot be opened or tested before purchase. Testing generally works differently between new and pre-owned items. And anything that came in for maintenance is always tested before we hand it back to you.

Yes, and you can buy there as at any other branch. One difference worth knowing before you travel: Alexandria is the only branch that does not accept maintenance items. If you need a repair, take the unit to another branch or call 16280 and we will arrange it.