Delivery & branch pickup

It depends on where the item is and when you order. If the item is at our headquarters and you order before 2 PM, it is delivered the same day. If you order after 2 PM, it goes out the next day. And if the item is at a branch rather than at headquarters, it is delivered the next day even if you ordered before 2 PM, because it has to move first.

Yes, all of them. Outside Cairo and Giza we ship through Bosta and Mylerz, and the average is around four working days from the day the order is confirmed. Remote destinations can take a little longer than the average, and public holidays extend it, but every governorate in Egypt is covered.

The standard delivery fee is EGP 89 for regular orders. Heavy items are excluded from that flat fee — televisions and large consoles, for instance — and those average around EGP 450 depending on the size, the weight and where they are going. If you are ordering something heavy and want the exact figure before you commit, call 16280 and we will quote it for your address.

There is no standing free-delivery threshold. Free delivery does appear from time to time as part of specific offers, so it is worth checking the offers page. There is also one situation where we cover it ourselves: if you go to a branch for an item and it turns out not to be available there, we will arrange free delivery to you rather than send you away.

Yes, from any Games 2 Egypt branch where the item is available. One limitation worth knowing: if the item exists only at our headquarters, we can deliver it to you but we cannot transfer it to a branch for collection. So before travelling to a branch for a specific item, it is worth calling 16280 to confirm that branch has it.

Contact us and we will check it for you. You can reach us through any of our social media channels or by calling 16280. Our team looks the order up in our system and tells you exactly where it is and when to expect it.

If the order is delivered by a Games 2 Egypt courier, yes — you may open the package before paying to confirm the item matches what you ordered. What you cannot do is open or use the product itself. If the order is delivered by Bosta or Mylerz, packages cannot be opened before payment; that is the courier company policy, not ours.

The courier will call you to arrange another time. We will attempt delivery up to three times. If it still cannot be completed after those attempts, the order may be cancelled or returned to us. If you know you will be out, tell us in advance and we will set the delivery for a time that works.