PlayStation 5 help
Setup, fixes, codes and buying advice for your PlayStation 5.
Console not working?
Start here for no power, no picture, overheating and error codes.
Setting up your PS5
Best TV settings for PS5
The TV and console settings that actually improve how a PS5 looks and responds — game mode, HDR calibration, 120Hz and VRR.
Learn moreSetting up 3D Audio on PS5
How to enable and calibrate PS5 3D Audio, and which headsets it works with.
Learn moreConnecting a 5.1 or 7.1 home theatre to PS5
How to wire a PS5 to a receiver or soundbar, which connection to use, and the audio settings that matter.
Learn moreFix a problem
PS5 Safe Mode and Rebuild Database — the fix for most errors
How to enter Safe Mode, what each option does, and which ones are safe to use.
Learn morePS5 overheating, fan noise and sudden shutdowns
Why a console overheats in a hot climate, and what actually prevents it.
Learn morePS5 controller will not connect or is drifting
How to re-pair a DualSense, fix connection drops, and what to do about stick drift.
Learn moreCodes and PS Plus
How to redeem a PSN card on PS5
Two ways to redeem a PlayStation gift card on PS5, plus how to do it from your phone or a browser, where to check your wallet, and why codes get rejected.
Learn moreWhich PSN region should you choose?
How PSN account regions work, what the choice locks you into, and how to decide before you create an account.
Learn morePS Plus Essential vs Extra vs Premium
What each PlayStation Plus tier adds, which games you keep when you stop paying, and how to pick a tier.
Learn moreChoosing and buying
Which PS5 should you buy?
The current PS5 models compared — Slim Digital, Slim with disc drive, and PS5 Pro — and which fits which buyer.
Learn moreIs the PS5 Pro worth it?
What the PS5 Pro actually improves, who will see the difference, and who is better off with a standard PS5.
Learn morePS5 vs Xbox Series X: which should you buy?
How the two consoles differ on exclusives, subscriptions, backward compatibility and long-term value.
Learn more